Octopus of Colorado | Select Different Location
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Frequently Asked Questions
I purchased a package that included a fragrance and I can never smell it when I get in my car at the car wash?
Octopus can no longer apply liquid scents to your vehicle interior due to liability concerns. Instead we supply you with a packaged fragrance wafer. The package explains safety concerns and allows the customer to place the wafer where and when they wish. If you don't like the fragrance that you chose simply throw it away and we will give you a different one.
I paid for an express detail service and it took longer than the time the service advisor quoted me?
We apologize for the added wait. Unfortunately some vehicles take longer on the inside than others. It is impossible to accurately estimate the time needed to clean the interior until we have had a chance to vacuum it and find the floor. The service advisor tries to estimate the time to the best of his/her ability by staying in constant communication with the detail personnel.
How come the tires don't shine as well as when I do them at home?
In order for a tire to receive that high gloss shine it must be dry before applying the products. This is nearly impossible to accomplish in the time frame we have to finish the car online (usually less than 2 minutes). We use premium products but they are easily diluted with the water, that is on the tire from the wash process, and the wet pavement that exists.
Save your receipt and drop by any of our locations later the same day and we will gladly do the tires again.
My Vehicle looks small but I am charged the same as SUV's and Trucks?
Some vehicles have a hatchback, additional windows to clean, or require a step ladder.
What are your hours of operation?
During Winters our hours of operation are 8am - 5:30pm Monday thru Saturday and 9am - 5:30pm on Sunday. During the summer the hours are 8am - 6pm Monday thru Saturday and 9am - 6pm on Sunday.