Service Advisor Job Description Pay and Benefits
The main scope of this job is to assist customers in obtaining the right services for their vehicle. The service advisor is the first point of contact for customers who come in for a car wash. Therefore, the interaction with the advisor must set the tone for the overall experience the customer receives.
The Service Advisor:
· Must work as a team player and uphold Octopus Car Wash standards of professionalism and integrity.
· Must maintain a clean organized work area.
· Must apply high standards of employee conduct. Those standard include reliability, promptness, courtesy, appearance, and professional behavior.
· Must be able to put forth the best interest of the business and customer above their own.
Responsibilities:
· Work area is outdoors, on concrete or asphalt, in all weather conditions.
· The environment can become hectic with moving traffic and inconsistent volume causing congestion and the need for traffic control.
· Depending on the location the Service Advisor may be required to dispense gasoline. Duties may also include taking pump readings.
· You are required to provide each customer with a service and price ticket. Good penmanship is necessary.
Job Duties:
· Greet each customer promptly as they arrive.
· Evaluate the customer’s needs and recommend services based on our training program.
· Write up the customer’s order and service ticket accurately and place on the windshield.
· Assess any safety concerns that we may have about the vehicle; it’s size, accessories, or condition.
· Answer questions and provide direction for customers who are unfamiliar with our process.
Pay
The pay structure is an hourly rate plus commission. Octopus Car Wash pays $2.30 per hour, plus commission (subject to change), for all extra services above the basic car wash price.
Annual Incomes can exceed $40,000!
Retirement
Health Care
The Lovelace Health Plan is available after 90 days.
A.
Octopus pays ½ or more of the premium for the employee. Current weekly payroll
deduction for single person is ___________________.
B.
Employee pays Spouse and family coverage. Current weekly payroll deduction for
Employee and Spouse is ____________________.
C.
Current weekly payroll deduction for Employee, Spouse, and Family is
_____________________.
Hours
3, consecutive days (usually Sunday, Monday, and Tuesday) 10 ¼ hour shifts are part time.
4, consecutive days (usually Wednesday, Thursday, Friday, Saturday) 10 ¼ hour shifts are full time.
The concept is: the more cars we wash the more money you make.
Vacation
3 paid vacation days per year for part time and 4 paid vacation days per year full time.
Vacations are take April through September.
